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odoo website helpdesk system, issue management in odoo, customer support ticket odoo apps
_ _ Aagam Infotech_ 0 Comments

Odoo Website Helpdesk

Odoo Website Helpdesk and Support System Module in odoo

 allows you to

manage and create Support Tickets for customers

 and access

Ticket Portal for complete Issue Management

 Technical support team in odoo,

service center management

,

Issue tickets management

 which includes

Helpdesk Support ticket management

, issue tracking, customer ticket issue status, invoice/ billing payment and service request with timesheet to be managed in Odoo app.

Website helpdesk support Ticketing module in odoo

, which is used for providing customer care service interface where they can send support ticket request and attach documents from odoo websites. An

odoo helpdesk Support ticket

 will send by email to customer and agent/admin. Online helpdesk support ticket odoo module for customer support in Odoo website.
Odoo helpdesk workflow – odoo website helpdesk module and odoo helpdesk(backend) :
Odoo Website Helpdesk and Support System Module for odoo 14, 13, 12 and 11, customer issue support ticket management in odoo
Key Features of

Website helpdesk in odoo apps

 :
Odoo Helpdesk Dashboard :
  • Support Agent/Admin can quickly manage customer’s support tickets and check counts and status in odoo backend.
Customer Support system in odoo, Create Support Ticket By Mail :
  • Customers able to send mail for need support through sending mail, This helpdesk odoo module will create a support ticket via email for helpdesk odoo.
Create Ticket with Attach Document :
  • Customers can add ticket with detail and add attachment file(DOC, PDF, PPT etc..)
Create Invoice for customers ticket charge :
  • Helpdesk Support Manager/Admin will close, add the status of ticket and send an invoice to customer with detail.
Reports of

Helpdesk in odoo

 :

Odoo Customers Helpdesk

 Ticket Review / Rating / Feedback :
Communication in

website helpdesk in odoo

 :
Customer Ticket Activity :
  • We have added activity view while providing support on customer tickets in Activity view.
Customer Tickets manage in Status view :
  • Odoo Helpdesk Admin/support manager can see the ticket in status view and the customer can check the status of all support tickets submitted by his account.
Ticket Assignment and customer ticket management in odoo :
  • Manage your support tickets using assignment to multiple support team in odoo
Graphs and charts in Support Ticket :
  • Users can see graphs, chart and statistics in different-different views for existing support tickets in graph view, calendar View, pivot View, activity view.
Partners Create automatic :
  • If you need to add customer support ticket as a partner then It will be added in partner list.
Ticket Status mail sending :
  • Helpdesk support user can send email to the customer with the status of tickets – Done, Start working etc.

Odoo Website Helpdesk

 Views tickets :
  • You can view helpdesk customers tickets in Kanban View, Calendar View, List view, Activity View, and much more
Roles and Rights :
  • Set roles and rights to support agent/helpdesk employee for work in a

    helpdesk system

    .
This module supported Odoo Community and Odoo Enterprise edition.
♥29

Author

Aagam Infotech

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