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Odoo Website Helpdesk Support Ticket Module in Odoo
![Odoo Website Helpdesk Support Ticket Module in Odoo](http://www.aagaminfotech.com/wp-content/uploads/2021/07/big-file-5.jpg)
Website Helpdesk Customer Support Ticket Management, Issue Ticket Management in odoo
Odoo Website Helpdeskand Support System Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management Technical support team in odoo, service center management, Issue tickets management which include
Helpdesk Support ticket management, issue tracking, customer ticket issuse status, invoice/ billing payment and service request with timesheet to be managed in Odoo app. Website Website helpdesk support Ticketing module in odoo, which is used for provide customer care sevice interface where they can send support ticket request and attach documents from odoo website. Helpdesk Support ticket will send by email to customer and agent/admin.
Online helpdesk support ticket odoo module for customer support in Odoo website.
Odoo helpdesk workflow – odoo website and odoo backend :
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/workflow_helpdesk.png)
Key Features of website helpdesk in odoo :
- Odoo Helpdesk Dashboard:
- Support Agent/Admin can quickly manage customer’s support tickets and check counts and status in odoo backend.
- Customer Support system in odoo, Create Support Ticket By Mail:
- Customers able to send mail for need support through sending mail, This helpdesk odoo module will create support ticket via email for helpdesk odoo.
- Create Ticket with Attach Document:
- Customers can add ticket with detail and add attachment file(DOC, PDF, PPT etc..)
- Create Invoice for customers ticket charge:
- Helpdesk Support Manager/Admin will close, add status of ticket and send invoice to customer with detail.
- Reports of Helpdesk in odoo:
- Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.
- Odoo Customers Helpdesk Ticket Review / Rating / Feedback:
- Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.
- Communication in website helpdesk in odoo:
- Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.
- Customer Ticket Activity:
- We have added activity view while providing support on customer tickets in Activity view.
- Customer Tickets manage in Status view:
- Odoo Helpdesk Admin / support manager can see ticket in status view and customer can check status of all support tickets submitted by his account.
- Ticket Assignment and customer tickeet management in odoo:
- Manage your support tickets using assignment to multiple support team in odoo
- Graphs and charts in Support Ticket:
- Users can see graphs, chart and statistics in different-different views for existing support tickets in graph view, calendar View, pivot View, activity view.
- Partners Create automatic:
- If you need to add customer support ticket as parner then It will added in partner list.
- Ticket Status mail sending:
- Helpdesk support user can send email to customer with status of tickets – Done, Start working etc..
- Odoo Website Helpdesk Views tickets:
- You can view helpdesk customers tickets in Kanban View, Calendar View, List view, Activity View, and much more
- Roles and Rights
- Set roles and rights to support agent/helpdesk employee for work in helpdesk system.
- Easily Download and Configurable
- Easily Download Odoo Apps Website Helpdesk and Configurable.
Demo and Support If you need any help or want more additional features or feel free ask questions, you may contact us Email: business@aagaminfotech.com
Website HelpDesk Management module supported Odoo Community and Odoo Enterprise edition
Odoo Helpdesk Dashboard – Customer Ticket based Support Website HelpDesk Management in odoo
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Dashboard-Odoo.png)
Click on Settings => User => Support User (Support Agent/Users Group)
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/user-Odoo.png)
Support User of this helpdesk support module
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/usernew.png)
HelpDesk Team Configuration
You can add helpdesk team and assign to support user.
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Helpdesk-Teams-Odoo.png)
Helpdesk Team Detail
Set Default helpdesk team.
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/helpeteam.png)
Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/support_user.png)
Kanban View – Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) – You can modified as per your requirement
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/My-Tickets-Odoo.png)
List View – Tickets with Status
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/My-Tickets-Odoo-1.png)
Form View – Detail page of Customer Ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Resolve-error-obtaining-dependencies-10-Odoo.png)
Activity View – Tickets with Status
Manage customer tickets and see all tickets in the activity view
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/My-Tickets-Odoo-2.png)
Calendar View – Tickets with Status
Manage customer tickets and see all tickets in the calendar view
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/My-Tickets-Apr-5-–-11-2020-Odoo.png)
Website Support Ticket Form
Customer can generate ticket with detail and document attachment
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Create-Ticket-My-Website-2.png)
While login as Portal,name and email automatically fill.
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/h56.png)
Thanks Message- When ticket is created.
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Helpdesk-Form-Successfully-Submitted-My-Website-2.png)
Your Tickets on Portal/My Account
![odoo helpdesk support ticket module v14](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Helpdesk-Ticket-My-Website-2.png)
Website Chat Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Helpdesk-Tickets-My-Website-2.png)
Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/The-Computer-Wont-Start-11-Odoo-3.png)
See Message sent by Customer and Attachments in Ticket Detail
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/maintenance-8-Odoo-3.png)
Manage Customer Tickets Document Attachments
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Manage-Attachments-Odoo.png)
Support Manager Assign Tickets to => Support User
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/The-Computer-Wont-Start-11-Odoo-1.png)
Support Manager(admin) can create task(Optional)
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/The-Computer-Wont-Start-11-Odoo.png)
Manage Assign Support User for Assigned Ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/The-Computer-Wont-Start-11-Odoo-4.png)
Support Manager can create and send Invoice/Bills to customer for payment
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/The-Computer-Wont-Start-11-Odoo-2.png)
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/wva-11-Odoo.png)
Invoice/Bill Sample
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/MISC-2020-0003-Odoo.png)
Status of Customer Ticket – (New, Pending, In Progress, Solved)
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Where-can-I-download-a-catalog-2-Odoo.png)
Manage Timesheet for Support User/Support Manager
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/My-Timesheets-Odoo.png)
Timesheet and Customer Support Ticket Hours
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/My-Timesheets-Odoo-1.png)
Closed Ticket Menu
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c3.png)
Click on button to enable close ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c5.png)
Closed Date will be listed
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c6.png)
Closed Ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c4.png)
kanban view of closed ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c7.png)
Calendar view of closed tickeet
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c9.png)
Pie chart of Closed ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c10.png)
Activity view of closed ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c8.png)
Pivot chart of closed ticket
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/c11.png)
Customer Rating Section
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/r2.png)
When Portal User reply to admin
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/op7.png)
Customer Replied Section will be shown
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/ty8.png)
Summary – Overall Status of HelpDesk Customer Tickets Status and Reports
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/summary.png)
Manage Tickets Report
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/My-Tickets-Odoo-3.png)
Report view in Bar Chart
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/All-Tickets-Odoo.png)
Report view in Line Chart
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/All-Tickets-Odoo-chart1.png)
Report view in Pie Chart
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/Odoo-chart.png)
Print PDF Support Ticket Report
![](http://www.aagaminfotech.com/wp-content/uploads/2021/07/report.png)
For Technical Help and Support
Aagam Infotech company having expertise in odoo application development, odoo community and enterprise development, odoo ERP customization, odoo integration, migration, cost-effective odoo development.
If you need expert advice in making technological choices in ODOO and/or external Odoo ERP Implementation Consultants to define your organizational specifications, we are here to assist you please contact us at