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Website Helpdesk Customer Support Ticket Management odoo app, Ticket Issue Management module in odoo
Odoo Website Helpdesk Support
Module allows to create, manage Support Tickets for customers. Support team, manager access Tickets via Portal to manage Customer Ticket Issues from odoo backend. Customer service center team manageHelpdesk Support ticket management system
from odoo admin to resolve customer ticket issues, product issues using tickets status, filter tickets options. Create task, invoice/ billing payment and service request with timesheet to be managed in Odoo app.Odoo Website helpdesk support Ticketing module
is providing customer care sevice interface/form where they can fill their issue request detail with attach documents from odoo website and create support ticket request. Helpdesk Support ticket will send by email to customer and agent/admin. Customer create tickets via support email also. App will create support ticket from email.Online helpdesk support ticket odoo module
for customer support in Odoo website.![Website Helpdesk odoo module in odoo apps, Customer Issue Ticket management in odoo 14,13,12, Download Website HelpDesk](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/workflow_helpdesk.png?c685ec4)
Odoo Helpdesk Dashboard :
Support Team, Agent, Admin, Manager can quickly manage customer support tickets and check tickets counts and status in odoo backend.Customer Support system in odoo, Create Support Ticket By Mail :
Customers send email to support emailId, helpdesk odoo module create support ticket via email for helpdesk.Create Ticket with Attach Document :
Customer create support tickets with attachment of documents and details from the odoo website. support users create tickets from the odoo website helpdesk admin system.Reports of Helpdesk in odoo :
Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.Create Invoice for customers ticket charge :
Helpdesk Support Manager, Team, Admin Review ticket to add status of ticket, resolve the issue and close the ticket. Also, send invoice to customer with detail if required.Odoo Customers Helpdesk Ticket Review / Rating / Feedback :
Helpdesk report contains PDF file format for Helpdesk Support Ticket in odoo.Communication in website helpdesk in odoo :
Customer check the status of all submitted support tickets in the portal account of the odoo website and communicate also.Customer Ticket Activity :
We have added activity view while providing support on customer tickets in Activity view.Customer Tickets manage in Status view :
Odoo Helpdesk Admin / support manager can see ticket in status view and customer can check status of all support tickets submitted by his account.Ticket Assignment and customer ticket management in odoo :
Manage your support tickets using assignment to multiple support team users in odooGraphs and charts in Support Ticket :
Users can see graphs, chart and statistics in different-different views for existing support tickets in graph view, calendar View, pivot View, activity view.Partners Create automatic :
If you need to add customer support ticket as parner then It will added in partner list.Ticket Status mail sending :
Helpdesk support user can send email to customer with status of tickets - Done, Start working etc..Email notification settings for every activity of support ticketsOdoo Website Helpdesk Views tickets :
You can view helpdesk customers tickets in Kanban View, Calendar View, List view, Activity View, and much moreRoles and Rights
Set roles and rights to support agent/helpdesk employee for work in helpdesk system.Rating and Review on ticket
The customer can submit rating and review/comments on particular ticketEasily Download and Configurable
Easily Download Website Helpdesk module from Odoo App store and Configurable.Support in Odoo Community and Enterprise
Website Helpdesk Ticket management module support in Odoo Community and Enterprise.Support in Odoo Community and Enterprise
Users able to create tickets, team manager assign tickets, user create task for that ticket, user create invoice for ticket, give rating and details for ticket, Close the ticketHelpdesk with Whatsapp
Send Message, Ticket status in WhatsappHelpdesk Multilanguage support
Helpdesk Support Ticket management module
supported Odoo V15, V14, V13, V12 version with Multiple languages supported (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, French-français,Russia-Russian) in odoo backend. Email us for your language support without any cost. We have used google translator for translation, let us know if any translation needs to update.HelpDesk Ticket Filter Options
Odoo HelpDesk Tickets Filter Option available with Team, Assigned, Date with Status display
Dashboard for Tickets Tracking
Helpdesk Ticket Create
Helpdesk Tickets List
Helpdesk Team, Access Setup
Helpdesk Tickets Filter
SLA Policy
Tags, Activity Type Creation
Create Invoicing for Tickets
Timesheets to Invoice
Sale Order Creation
Purchase Order Creation
Email to Ticket Create
Reopen Closed Tickets
Merge Tickets
Assign Tickets via Ticket Type, Team
Send Message in Whatsapp
Mass Ticket Status Update
Mass Ticket Assign to Team
If you need any help, want more additional features then feel free to contact us . Email for support: business@aagaminfotech.com
Website Customer HelpDesk Management module support Odoo Community and Odoo Enterprise both
Odoo Helpdesk Dashboard - Customer Support Ticket based Website HelpDesk Management in odoo
![Customer Support and Helpdesk system in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/helpdesk-dashboard.png?c685ec4)
Odoo Helpdesk tickets Filter Options with Team, Assigned, Date with Status display (New feature)
![Customer Support and Helpdesk system in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/Filter-tickets.png?c685ec4)
Click on Settings => User => Support User (Support Agent/Users Group) of this helpdesk support module
![Support Ticket Management in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/usernew.png?c685ec4)
Helpdesk Ticket dashbaord setting, Helpdesk with Whatsapp features configuration, Manage product for Invoicing Allow Products for Sale Order, Invoice and Purchase Order Creation..
![odoo website helpdesk setting](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/helpdesk-setting.png?c685ec4)
Helpdesk Advance Settings for CRM Helpdesk for Lead Generate, Whatsapp Messaging, SLA Policy setup, Sales, Invoice and Purchase Order Creation..
![download helpdesk ticket summary](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/advance_setting.png?c685ec4)
Helpdesk Ticket Summary
![download helpdesk ticket summary](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticket-summary.png?c685ec4)
HelpDesk Team Configuration And Ticket Assignment Method
You can add helpdesk team and assign to support user.
![HelpDesk Team Configuration in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/HelpdeskTeamsOdoo.png?c685ec4)
![HelpDesk Team odoo apps](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/create_team.png?c685ec4)
Ticket Types
![Helpdesk Ticket Types odoo app download](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticket-type-menu.png?c685ec4)
Ticket Tags
![Helpdesk Ticket Tags app download](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticket-tags.png?c685ec4)
Configure Ticket Type for Assign Tickets Automatically With Ticket Type, Team
![Helpdesk Ticket Tags app download](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticket-assign-type.png?c685ec4)
Create Tickets from Admin, Assign to Team (User), Add SLA Policy, Priority, Add Tags in ticket. Communicate using Whatsapp messge. You can create Invoice, Sale Order, Purchase Order, CRM Lead from Tickets.
![Helpdesk Ticket create tickets, ticket tags, sale order creation, crm lead generate in odoo 16](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/create_ticket_sla_crmlead.png?c685ec4)
List View - Tickets with Status
![Helpdesk Ticket Management System in odoo 16](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/My-Tickets-listview.png?c685ec4)
Mass ticket update, Merge Tickets with any stage like New, InProgress, Closed
![Helpdesk Ticket Merge Tickets with any stage like New, InProgress, Closed in odoo 16](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/mass_merge_ticket.png?c685ec4)
![Helpdesk Ticket Merge Tickets with any stage like New, InProgress, Closed in odoo 16](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/massupdate_ticket.png?c685ec4)
![Helpdesk Ticket Merge Tickets with any stage like New, InProgress, Closed in odoo 16](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/massupdate_status.png?c685ec4)
![Helpdesk Ticket Merge Tickets odoo apps download 16](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/merge-ticekts1.png?c685ec4)
Reopen Closed Tickets with Description
![Helpdesk Ticket Reopen ticket odoo apps download 16](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/Reopenticket.png?c685ec4)
Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
![Odoo 14 Helpdesk support module for v14](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/support_user.png?c685ec4)
Kanban View - Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/MyTicketsgraphview.png?c685ec4)
Form View - Detail page of Customer Ticket
![Odoo Website Helpdesk Support Ticket](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/Resolve error obtaining dependencies.png?c685ec4)
Activity View - Tickets with Status
Manage customer tickets and see all tickets in the activity view
![helpdesk support ticket management for odoo 13](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/myticketcalenderview.png?c685ec4)
Calendar View - Tickets with Status
Manage customer tickets and see all tickets in the calendar view
![customer support portal in odoo apps](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/tickets-calender-view.png?c685ec4)
Website Support Ticket Form
Customer can generate ticket with detail and document attachment
![odoo 14 module for ticket portal](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/CreateTicket_form.png?c685ec4)
While login as Portal,name and email automatically fill.
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/h56.png?c685ec4)
Thanks Message- When ticket is created.
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/Helpdesk Form Successfully Submitted My Website 2.png?c685ec4)
Customer Tickets in Portal/My Account
![odoo helpdesk support ticket module v14](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/customer_portal_ticketscount.png?c685ec4)
Your Tickets on Portal/My Account
![odoo helpdesk support ticket module v14](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/showtickets.png?c685ec4)
![odoo helpdesk support ticket module v15](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticketdetails.png?c685ec4)
Customer Close Ticket from Portal
![odoo helpdesk support close ticket module download](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/close.png?c685ec4)
![odoo helpdesk support close ticket module download](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/close1.png?c685ec4)
Customer Create Support Ticket Via Email
![odoo helpdesk support create ticket module v14](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/create-ticket-email.png?c685ec4)
Customer Get Ticket Detail In Email
![odoo helpdesk support ticket module v14](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticket_email.png?c685ec4)
Website Chat Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
![Customer Support and Helpdesk system in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/HelpdeskTicketschatter.png?c685ec4)
Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/mangerchatreplay.png?c685ec4)
See Message sent by Customer and Attachments in Ticket Detail
![issue management for customers support in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/configure-attachment.png?c685ec4)
![ticket attachemnt customers support in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticket_attach_configure.png?c685ec4)
Create Tickets from Admin
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/create_ticket_admin.png?c685ec4)
Ticket Report Print from Admin
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/Ticketprint.png?c685ec4)
Manage Customer Tickets Document Attachments
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/Manage Attachments - Odoo.png?c685ec4)
Create Purchase Orders from Ticket.
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/purchase_order.png?c685ec4)
Create Sale Orders from Ticket.
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/sale_order_creation.png?c685ec4)
Create Invoices from Ticket.
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/invoice_creation.png?c685ec4)
Support Manager(admin) can create task(Optional)
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/create_task.png?c685ec4)
Manage Assign Support User for Assigned Ticket, Create Sale Order from ticket
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticket-timesheet.png?c685ec4)
Support Manager can create and send Invoice/Bills to customer for payment
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/create_invoice.png?c685ec4)
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/account-invoice.png?c685ec4)
Support Manager Assign Tickets to => Support User
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/managerassignticketuser.png?c685ec4)
Support Manager(admin) can create task(Optional)
![issue management in odoo module](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/managercreatetask.png?c685ec4)
Manage Assign Support User for Assigned Ticket
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/userassignticket.png?c685ec4)
Support Manager can create and send Invoice/Bills to customer for payment
![Manage customer tickets module in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/managercreatesendinvoice.png?c685ec4)
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/wva 11 - Odoo.png?c685ec4)
Invoice/Bill Sample
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/MISC 2020 0003 - Odoo.png?c685ec4)
Status of Customer Ticket - (New, Pending, In Progress, Solved)
![helpdesk report in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ticketsolved.png?c685ec4)
Manage Timesheet for Support User/Support Manager
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/My Timesheets - Odoo.png?c685ec4)
Timesheet and Customer Support Ticket Hours
![odoo apps for helpdesk odoo 12](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/My Timesheets - Odoo (1).png?c685ec4)
Click on button to enable close ticket
![Raise Support ticket on Odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c5.png?c685ec4)
Closed Date will be listed
![Odoo Helpdesk and customer support management](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c6.png?c685ec4)
Closed Ticket
![support ticket management module in odoo helpdesk](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c4.png?c685ec4)
kanban view of closed ticket
![customer support ticket odoo module download](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c7.png?c685ec4)
Calendar view of closed tickeet
![Calendar view in helpdesk odoo 14](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c9.png?c685ec4)
Pie chart of Closed ticket
![Odoo HelpDesk Customer Tickets Status in activity view](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c10.png?c685ec4)
Activity view of closed ticket
![odoo Website Helpdesk Support Ticket](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c8.png?c685ec4)
Pivot chart of closed ticket
![Ticket Management System for odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/c11.png?c685ec4)
Add Customer Ratings
![ticket management in odoo 14 13 12](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/rating.jpg?c685ec4)
Customer Rating Section
![ticket management in odoo 14 13 12](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/r2.png?c685ec4)
Add Your Rate and Comment
![ticket management in odoo 14 13 12](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/customer-rating.jpg?c685ec4)
Thank you Page of Submit Rating
![ticket management in odoo 14 13 12](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/rating_2.png?c685ec4)
Show Rating in Backend
![ticket management in odoo 14 13 12](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/rating_3.png?c685ec4)
When Portal User reply to admin
![Call center management in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/op7.png?c685ec4)
Customer Replied Section will be shown
![Online ticketing system for customer support in Odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/ty8.png?c685ec4)
Manage Tickets Report
![Odoo Website Helpdesk and Support System Module](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/MyTicketsreportview.png?c685ec4)
Report view in Bar Chart
![Customer Support system in odoo, Helpdesk system in odoo](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/All Tickets - Odoo.png?c685ec4)
Report view in Line Chart
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/All Tickets - Odoo chart1.png?c685ec4)
Report view in Pie Chart
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/Odoo chart.png?c685ec4)
Print PDF Support Ticket Report
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/report.png?c685ec4)
Tickets view for User login
![](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/support_user_tickets.png?c685ec4)
Tickets view for Team user login
![team manager odoo apps helpdesk](http://apps.odoocdn.com/apps/assets/16.0/website_adv_support_ticket_aagam/images/teammanager.png?c685ec4)
For Technical Help and Support
Aagam Infotech company having expertise in odoo application development, odoo community and enterprise development, odoo ERP customization, odoo integration, migration, cost-effective odoo development.
If you need expert advice in making technological choices in ODOO and/or external Odoo ERP Implementation Consultants to define your organizational specifications, we are here to assist you please contact us at