Odoo Website Helpdesk customer support and issue management in odoo

Odoo Website Helpdesk Support Ticket and Issue Management in odoo, – available in odoo apps

odoo website helpdesk system, issue management in odoo, customer support ticket odoo apps

 

Odoo Website Helpdesk and Support System Module in odoo allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management Technical support team in odoo, service center management, Issue tickets management which includes Helpdesk Support ticket management, issue tracking, customer ticket issue status, invoice/ billing payment and service request with timesheet to be managed in Odoo app. Website helpdesk support Ticketing module in odoo, which is used for providing customer care service interface where they can send support ticket request and attach documents from odoo websites. An odoo helpdesk Support ticket will send by email to customer and agent/admin. Online helpdesk support ticket odoo module for customer support in Odoo website.

Odoo helpdesk workflow – odoo website helpdesk module and odoo helpdesk(backend)

Odoo Website Helpdesk and Support System Module for odoo 14, 13, 12 and 11, customer issue support ticket management in odoo
Website Helpdesk odoo module in odoo apps, Customer Issue Ticket management in odoo 14.13, 12

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Key Features of website helpdesk in odoo apps:

  1. Odoo Helpdesk Dashboard: Support Agent/Admin can quickly manage customer’s support tickets and check counts and status in odoo backend.
  2. Customer Support system in odoo, Create Support Ticket By Mail: Customers able to send mail for need support through sending mail, This helpdesk odoo module will create a support ticket via email for helpdesk odoo.
  3. Create Ticket with Attach Document: Customers can add ticket with detail and add attachment file(DOC, PDF, PPT etc..)
  4. Create Invoice for customers ticket charge: Helpdesk Support Manager/Admin will close, add the status of ticket and send an invoice to customer with detail.
  5. Reports of Helpdesk in odoo: Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.
  6. Odoo Customers Helpdesk Ticket Review / Rating / Feedback: Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.
  7. Communication in website helpdesk in odoo: Helpdesk report contains PDF file format for Helpdesk Support Ticket in odoo.
  8. Customer Ticket Activity: We have added activity view while providing support on customer tickets in Activity view.
  9. Customer Tickets manage in Status view: Odoo Helpdesk Admin/support manager can see the ticket in status view and the customer can check the status of all support tickets submitted by his account.
  10. Ticket Assignment and customer ticket management in odoo: Manage your support tickets using assignment to multiple support team in odoo
  11. Graphs and charts in Support Ticket: Users can see graphs, chart and statistics in different-different views for existing support tickets in graph view, calendar View, pivot View, activity view.
  12. Partners Create automatic: If you need to add customer support ticket as a partner then It will be added in partner list.
  13. Ticket Status mail sending: Helpdesk support user can send email to the customer with the status of tickets – Done, Start working etc.
  14. Odoo Website Helpdesk Views tickets: You can view helpdesk customers tickets in Kanban View, Calendar View, List view, Activity View, and much more
  15. Roles and Rights: Set roles and rights to support agent/helpdesk employee for work in a helpdesk system.

This module supported Odoo Community and Odoo Enterprise edition.

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Odoo 14 Update and odoo 14 migration

About Odoo

Odoo is one of the fastest, simplest, and most comprehensive ERP solutions, enabling businesses to work efficiently in complex systems management. The more you know about Odoo, the more you will find the perfect, cheap, and powerful business solution !! As you know, there are already many features of the current version of Odoo.

Odoo is one of the fastest, simplest, and most comprehensive ERP solutions, enabling businesses to work efficiently in complex systems management. The more you know about Odoo, the more you will find the perfect, cheap, and powerful business solution !! As you know, there are already many features of the current version of Odoo. However, like all app development, Odoo comes with an improved version as well.

Odoo has now refined itself with new advanced features and highlights to delight your business with its new version. Odoo 14 is expected to be launched this month or November 2020.

The need for odoo 14 migration:

Why move to newer versions of Odoo when your ERP system is fully functional and meets the needs of your business? As Odoo adapts with new features to increase productivity, it adds new modules with flexible variables. With extensive research and problems many businesses face at grassroots levels, Odoo is reviving its new varieties with local solutions.

In addition to security improvements, software updates can also include new or improved features or better compatibility with different devices or applications. They can also improve the quality of your software and eliminate outdated features.

All of these updates aim to improve user experience. And while repeated review reminders can be annoying, especially if you have many apps, they can improve your knowledge over time and ensure you get the most out of your technology.

odoo-14-migration

Main Features of Odoo 14:

SMS Button Phone Widget:

Odoo version 14 brings updated phone widgets. The SMS button is being updated and is now available in the mobile widget.

Advanced SEO and Analytics:

Odoo 13 introduced advertising ideas for search engines. As an additional step, version 14 of Odoo assures us of high-quality SEO ideas regarding online marketing needs. Also, it provides us with better business data statistics.

Inventory Model gets Additional Settings:

Odoo 14 now comes with additional administrative settings, which will help define the purchase order list’s verification.

Sort by User-Friendly Category Management:

There are various odoo modules, and odoo apps are available in the store. Now the Odoo 14 version comes with an easy-to-use section filter. It will help customers to filter products according to their needs while opening a store.

POS Establishment Management:

Point Of Sale is an important part when it comes to property management. Odoo 14 assists its users with advanced POS module features. We are interested in exploring how Odoo 14 can be useful in your business? We are here to help you!

Need to know more details about Odoo and how it can help your business? We are here to help. As a partner of Gold, we offer Odoo seamless support to our customers through the full implementation of ERP, customization, and support processes.